{"id":552,"date":"2017-08-15T15:00:36","date_gmt":"2017-08-15T19:00:36","guid":{"rendered":"https:\/\/2017.wilmington.wordcamp.org\/?post_type=wcb_session&#038;p=552"},"modified":"2017-12-02T12:37:27","modified_gmt":"2017-12-02T17:37:27","slug":"getting-better-support-starts-here","status":"publish","type":"wcb_session","link":"https:\/\/wilmington.wordcamp.org\/2017\/session\/getting-better-support-starts-here\/","title":{"rendered":"Getting Better Support Starts Here."},"content":{"rendered":"<p>In this talk, using years of experience helping users in both free and premium plugin support, Ben will take you through what makes a good support request, how you can create better support requests, and how good support requests make WordPress better for everyone.<\/p>\n<p>Do you know that there&#8217;s a link between your support tickets and better documentation?<\/p>\n<p>Do you find yourself frustrated at developers and support reps who can&#8217;t seem to diagnose issues arising from their plugins or themes?<\/p>\n<p>Do you want to find better answers to your support questions, more quickly?<\/p>\n<p>Plus, the two-minute method of solving +50% of your support requests before you even send them.<\/p>\n<h3>Video<\/h3>\n<p><iframe title=\"VideoPress Video Player\" aria-label='VideoPress Video Player' width='525' height='295' src='https:\/\/video.wordpress.com\/embed\/SqFzmlNx?hd=0&amp;cover=1' frameborder='0' allowfullscreen allow='clipboard-write'><\/iframe><script src='https:\/\/v0.wordpress.com\/js\/next\/videopress-iframe.js?m=1674852142'><\/script><\/p>\n<p>Slides<\/p>\n<iframe src='https:\/\/www.slideshare.net\/slideshow\/embed_code\/80180399' width='525' height='430' sandbox=\"allow-popups allow-scripts allow-same-origin allow-presentation\" allowfullscreen webkitallowfullscreen mozallowfullscreen><\/iframe>\n","protected":false},"excerpt":{"rendered":"<p>In this talk, using years of experience helping users in both free and premium plugin support, Ben will take you through what makes a good support request, how you can create better support requests, and how good support requests make WordPress better for everyone. Do you know that there&#8217;s a link between your support tickets &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/wilmington.wordcamp.org\/2017\/session\/getting-better-support-starts-here\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Getting Better Support Starts Here.&#8221;<\/span><\/a><\/p>\n","protected":false},"author":15203610,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1506175200,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[474],"footnotes":""},"session_track":[7702],"session_category":[],"class_list":["post-552","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-beginners"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8gDVr-8U","session_date_time":{"date":"September 23, 2017","time":"10:00 am"},"session_speakers":[{"id":"474","slug":"ben-meredith","name":"Ben Meredith","link":"https:\/\/wilmington.wordcamp.org\/2017\/speaker\/ben-meredith\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/552","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"version-history":[{"count":5,"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/552\/revisions"}],"predecessor-version":[{"id":1299,"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/552\/revisions\/1299"}],"speakers":[{"embeddable":true,"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/474"}],"author":[{"embeddable":true,"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wporg\/v1\/users\/wpsteward"}],"wp:attachment":[{"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=552"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=552"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/wilmington.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}